Delivery, Return and Refund Policy

Delivery Policy

Last updated: 05-03-2026

Thank you for visiting Deroz Group Limited.

This Delivery Policy explains how orders are shipped and delivered when purchasing products associated with Deroz.

Order Processing

Orders are processed as quickly as possible after payment confirmation.

If you place an order through a third-party marketplace such as Amazon, the order will be processed and fulfilled according to Amazon’s fulfilment and delivery policies.

For any orders placed directly through https://www.deroz.co.uk (where applicable), processing typically takes 1–3 business days, excluding weekends and public holidays.

Shipping and Delivery

For products sold through Amazon and fulfilled by Amazon Fulfilment (FBA), shipping, delivery times, and tracking information are managed by Amazon.

Delivery times may vary depending on:

Your location

The shipping method selected at checkout

Product availability

Customers will receive tracking information once their order has been dispatched.

Delivery Locations

Delivery availability depends on the sales channel used to place the order.

Orders fulfilled through Amazon will be delivered to the regions supported by Amazon’s fulfilment network.

If orders are placed directly through our website in the future, delivery locations and shipping options will be clearly indicated during checkout.

Delivery Delays

While we aim to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

Courier delays

Weather conditions

High order volumes

Customs or logistical issues

If your order is delayed, please contact us and we will do our best to assist.

Incorrect Shipping Details

Please ensure that your delivery address is correct at the time of placing your order.

Deroz Group Limited cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Damaged or Missing Items

If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us as soon as possible so we can assist in resolving the issue.

For orders placed through Amazon, you may also initiate support through your Amazon order history.

Contact Us

If you have any questions about this Delivery Policy, please contact us:

Deroz Group Limited

Email: sales@deroz.co.uk

Website: https://www.deroz.co.uk

Returns & Refunds Policy

Thank you for shopping with Deroz Group Limited.

This Returns & Refunds Policy explains how returns and refunds are handled for products associated with Deroz.

Right to Cancel

If you purchase goods from us, you may have the right to cancel your order within 30 days of receiving the goods, without giving any reason.

The cancellation period will expire 30 days from the day you receive the goods, or from the day a third party you nominate (other than the carrier) takes possession of the product.

To exercise your right to cancel, you must notify us of your decision with a clear statement.

You can contact us at:

sales@deroz.co.uk

Returns

If you wish to return a product, the item must meet the following conditions:

The item must have been purchased within the last 30 days

The item must be unused and in its original packaging

The item must be in a resalable condition

We reserve the right to refuse returns if the items do not meet these conditions.

Non-Returnable Items

Some products cannot be returned, including:

Products made to your specifications or personalised items

Products that deteriorate rapidly or have a short shelf life

Products that cannot be returned for health or hygiene reasons once opened

Products that have been inseparably mixed with other goods after delivery

Returns Through Amazon

If your purchase was made through Amazon and fulfilled through Amazon Fulfilment (FBA), returns should be initiated through your Amazon order history.

Amazon will provide instructions on how to return the item and will manage the return process according to Amazon’s return policies.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed using the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or marketplace platform used.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and help resolve it.

For orders placed through Amazon, you may also contact Amazon customer support directly through your order details page.

Return Shipping

Return shipping arrangements may depend on where the purchase was made.

For Amazon orders, return shipping instructions will be provided through Amazon.

For any other orders placed directly through our website (where applicable), we will provide return instructions once your request has been reviewed.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us:

Deroz Group Limited

Email: sales@deroz.co.uk

Website: https://www.deroz.co.uk

Delivery & Returns